Advised PCS on its sale to Mifratel

Mifratel and PCS join forces: creating a unique Benelux contact center group. PCS was founded in 2011 by Mohlad Hassan. According to the benchmark overview of the facilities contact center market published annually by CustomerFirst, PCS was the fastest growing contact center in the Netherlands for the last 6 years. With a turnover of around € 20 MIO per year, 650 employees and 3 locations, PCS, like Mifratel, delivers inbound and outbound contact center services to customers in various sectors. In addition, PCS has worked hard in recent years on its online and BPO (Business Process Outsourcing) service provision whereby contact center processes are highly automated.

With the takeover a group of approximately 1650 employees and €65 million of turnover is formed. More than 60 customers spread over 15 sectors are served by customer teams ranging from 1 to more than 100 agents.

In a comment on the transaction, Mr. Frank Dhooghe, CEO of Mifratel: "For Mifratel this acquisition is part of our 'BuilT to ExceL' strategy: we want to remain the reference in the field of flexible, high-quality, customer-centric Contact Center Services. The Belgian and Dutch contact center markets are both competitive and subject to change. The market consolidates and evolves to a higher level where stricter requirements are imposed on the quality and diversity of the service. These developments require new competencies and a strategic approach of contact center organizations where innovation, quality management and economies of scale are central. The combination of Mifratel and PCS fits in seamlessly with this: together we are more effective and able to respond to the rapidly changing market conditions."

Mr. Mohlad Hassan, CEO of PCS, added: "The combination of Mifratel and PCS leads to a new and interesting service for our customers. The innovative services provided by PCS are a wonderful addition for Mifratel's customers. offering multilingual support and an offshore service."